Reservlab taxi
Looking to book a taxi online easily and safely? Find here the answers to the most common questions to help you prepare your journey with peace of mind. Whether you travel occasionally or regularly, all the information you need is right here.
Is the service available in my area?
Before booking, check whether the service is active in your area. Our search engine tells you in real time whether a taxi is available near you, whether you are in the city, the suburbs or a more remote area.
What categories of vehicles are available?
Several types of vehicles are available depending on your needs:
- Standard taxi: suited to solo or shared journeys
- Van or minibus: perfect for groups or large families
- Premium vehicle: ideal for professional appointments or special occasions
Each vehicle is listed with its features, capacity and fare.
Is the fare guaranteed? Are there any additional charges?
The price is displayed with complete clarity when you book online. It may be fixed or estimated depending on the distance, time and vehicle selected.
Can I book a taxi immediately or plan ahead?
Both options are available:
On-demand booking: for an immediate or urgent need- Scheduled booking: choose the time and date that suits you, particularly useful for transfers to train stations or airports
Are the drivers reliable and well rated?
We work exclusively with professional drivers who have good ratings. Each journey can be reviewed by customers, which allows us to maintain a high level of quality. Ratings can be viewed before any confirmation.
Can I specify the exact pick-up time and location?
Absolutely. When booking, you provide:
- The exact pick-up address
- Your preferred departure time
- Your final destination
Intermediate stops can also be added according to your needs.
Is it possible to add several stops to my journey?
Yes, you can add one or more stops between your starting point and your destination. Handy for picking up a passenger or making a stop along the way.
What payment methods are available?
We accept online payments by bank card, as well as payment directly in the vehicle depending on the driver. All within a secure payment environment.
Is it mandatory to create an account to make a booking?
Booking requires the creation of an account, which allows you to track your rides and enjoy a more personalised experience.
How will I be notified of my taxi's arrival?
Once your booking is confirmed, you receive a notification by SMS, email or via the app. You can then track your driver's progress in real time on the map.
Is it possible to contact the driver if needed?
Yes, the driver's contact details are shared with you after confirmation. You can contact them directly to clarify your location or adjust a detail.
How do I cancel or modify my booking?
You can modify or cancel your ride free of charge within the timeframe indicated at the time of booking. In the event of an unexpected situation or delay, our customer service team remains available to assist you.
Will I receive a receipt after my journey?
Yes, a digital invoice is automatically sent to you by email at the end of each journey. It is also accessible from your personal account if you have one.
Is an assistance service available in case of difficulty?
Absolutely, our support team is reachable 7 days a week to answer any question, handle a complaint or offer assistance. Contact us by phone or email.
Do you have a question?
Our customer support team is here to help you!